Nexus Intent
Support

Something not working, or not clear?

Write to info@nexusintent.com. A person reads it and answers, usually within two working days. There is no ticket system and no chatbot queue to get through.

Questions that come up

The app says my store has no script tags. Is it broken?

Probably not. Plenty of stores genuinely have none, especially newer ones, or ones whose apps have all moved to theme app extensions already. It means the 1 March 2027 change will not take anything away from your storefront.

It found a script but says it cannot identify the app.

That usually means the app that added it has been uninstalled and left the tag behind. Those are harmless to delete. If you would like to know what it was, send us the address it shows and we will tell you — we keep a list, and every question like this makes it better.

It says a vendor has shipped a replacement. What do I do?

Open your theme editor and switch on that app's embed. Shopify does not turn these on automatically and the app cannot do it for you, so a shipped replacement sits idle until someone clicks. Most vendors provide a direct link that opens the theme editor with the right block ready.

Will the app change anything on my store?

No. It asks for read access only, and Shopify enforces that. It cannot add, edit or delete anything, including the script tags it reports on.

How do I remove it?

Uninstall it from Apps in your Shopify admin. Access ends immediately.

Background reading

The full explanation of what Shopify is changing, the two dates, and how to audit a store by hand is on the script tag page. It is free and requires nothing from you.